As a provider of SMS marketing services, we take compliance with federal laws and carrier regulations very seriously. We want to ensure that all our merchants have a positive and uninterrupted experience while using our platform.
However, it is crucial to be aware of the potential consequences of sending out restricted campaigns that violate our guidelines. In this article, we address the importance of compliance, the impact of account blocks by carriers, and the process of restoring your account in such situations.
Compliance is Key
To maintain a successful SMS marketing strategy, it is essential to adhere to our guidelines and comply with federal laws and carrier regulations. As part of this compliance, businesses are now required by carriers to be linked to a dedicated phone number for SMS messaging. Shared phone numbers are no longer allowed, ensuring better tracking and accountability.
Therefore, we will soon provide merchants with a dedicated phone number that they can utilize exclusively for their SMS campaigns. Please note that to maintain this dedicated phone number, an additional setup fee will be charged to the corresponding Trezoro accounts. This fee covers the administrative and technical processes involved in establishing and maintaining the dedicated number, ensuring a reliable and compliant SMS messaging channel for your business.
Account Blocks and Restoration
If a campaign sent from your account violates our guidelines and triggers carrier scrutiny, there is a risk that your account (including your designated phone number) may be blocked from sending further SMS campaigns.
In the unfortunate event of an account block, we cannot guarantee an immediate resolution. The timeframe for account restoration depends on the carriers’ procedures and their review process. We understand the urgency of the situation and apologize for any inconvenience caused.
Preventing Account Blocks and Ensuring Success
To avoid account blocks and their associated challenges, we strongly advise all merchants to:
- Thoroughly review and understand our SMS campaign guidelines, ensuring compliance with federal laws and carrier regulations.
- Double-check the content of each campaign to guarantee that it does not violate our restrictions.
- Seek support from our dedicated team if you have any questions or concerns about compliance or campaign content.
We encourage all our merchants subscribed to our SMS plans to strictly adhere to our guidelines, review campaign content thoroughly, and seek our support when needed.
If you have any questions or concerns about compliance or account restoration, please don’t hesitate to reach out to our dedicated support team at +1 877 838 1733
Thank you for choosing our services, and we look forward to helping you navigate the world of compliant SMS marketing.