Image Source: Unsplash Loyalty programs are a powerful marketing tool that can help businesses retain customers, increase sales, and boost profits. While loyalty programs are often associated with large corporations, small-to-medium sized businesses can also benefit from these programs. In this article, we’ll explore the benefits of loyalty programs for small-to-medium sized businesses and […]
Tag: customer service
Some people argue that customer service starts before the customer walks through the door. That means your business really needs to make sure that the customers are the first priority from the very beginning. Many businesses lack an effective customer service plan. However, it is rather easy to develop a good one in order to […]
Categories
Customer Service Strategy
Taken from the Pret a Manager and Zappos website Having a Strong Customer Service Strategy: A Bain & Company survey found that only 8% of companies truly deliver a superior customer experience. Why is this so low? Well, many don’t realize that a good customer service strategy stems from the top. Attentive employees with clear […]
We recently watched Andrew Tolley’s talk on ‘coffee shop economics’ that took place at Barista Camp a little over a month ago. What he had to say was eye opening, to say the least. The overarching theme of the talk was the importance of profitability and its significance in successful coffee shop ventures. As the […]
Dominos was named America’s favorite pizza brand, according to statistics from the 2015 Brand Keys customer engagement index . When asked what they attributed this recognition to they responded with “by listening to our customers”. Customer feedback has driven Dominos to revamp their almost 50-year-old recipe, expand their menu and implement technological innovations like their […]